Responsible Gaming
Gaming Should Be Entertainment
At Atelier Chum, we believe that online casino gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While we strive to provide an enjoyable gaming experience, it's important to recognize that all casino games are games of chance with a built-in house advantage. Only gamble with money you can afford to lose.
Age Verification
Online gambling in Canada is restricted to individuals who are 18 years of age or older (or the legal age of majority in your province, whichever is higher). We are committed to preventing underage gambling and verify the age of all users during account registration. If you are under the legal age to gamble, please do not use our services.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognize any of the following signs in yourself or someone you know, it may be time to seek help:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money you've lost
- Hiding gambling activity or lying about the amount of time and money spent
- Neglecting family, friends, work, or school due to gambling
- Experiencing anxiety, depression, or mood changes related to gambling
- Using gambling to escape problems or cope with negative emotions
- Borrowing money or going into debt to fund gambling
- Losing interest in hobbies and activities you once enjoyed
- Failed attempts to cut back or stop gambling
- Experiencing withdrawal symptoms when unable to gamble
Self-Help Tools & Responsible Gaming Features
Atelier Chum provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly).
- Loss Limits: Set a maximum amount you're willing to lose during a gaming session or time period.
- Reality Checks: Receive periodic reminders during your gaming session about how long you've been playing and how much you've wagered.
- Session Time Limits: Set a maximum duration for your gaming sessions.
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account if you feel your gambling is becoming problematic.
- Account Cooling-Off Period: Take a break from gambling for a set period without closing your account permanently.
To access these tools, visit your account settings or contact our customer support team for assistance.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, help is available. The following organizations provide free, confidential support:
Canada
- Responsible Gambling Council: www.responsiblegambling.org — Information, resources, and support for problem gambling in Canada.
- Problem Gambling Services: Contact your provincial health authority or gambling addiction service for local support.
International Resources
- GamCare (United Kingdom): www.gamcare.org.uk — Free counselling and support services.
- GamStop (United Kingdom): www.gamstop.co.uk — National gambling self-exclusion scheme.
- Gambling Help Online (Australia): www.gamblinghelponline.org.au — Online counselling and support.
- National Council on Problem Gambling (United States): www.ncpgambling.org — Information and referral services.
If You Need Help
Problem gambling is a treatable condition. If you believe you have a gambling problem, or if someone you care about does, please reach out for help today. The resources listed above offer confidential support from trained counsellors who understand the challenges of problem gambling.
Remember: Seeking help is a sign of strength, not weakness. Support is available 24/7, and there is no shame in asking for assistance.
Our Commitment
Atelier Chum is committed to promoting responsible gaming and maintaining a safe environment for all our players. We support regulatory frameworks that protect consumers and work with organizations dedicated to preventing and treating problem gambling. If you have questions or concerns about responsible gaming, please contact our support team at any time.